At Somilon.com, we strive to provide you with the best shopping experience and ensure your satisfaction with every purchase. Please read our refund and exchange policy carefully before making a purchase.
1. Exchange Policy:
– We offer a 3-day exchange policy from the date of delivery. If you wish to exchange your t-shirt for a different size or design, please follow the instructions below.
– The t-shirt must be unused, unwashed, and in its original condition with all tags intact.
– To initiate an exchange, please contact our customer service team within 3 days of receiving the product. They will guide you through the exchange process.
– Please note that the customer is responsible for the shipping costs associated with the exchange.
2. Refund Policy:
– We do not offer refunds on t-shirt purchases unless there is a manufacturing defect or an error on our part.
– If you believe your t-shirt has a manufacturing defect or you received the wrong item, please contact our customer service team immediately, providing relevant details and supporting evidence Like Unboxing Video.
– We will assess the situation and, if deemed valid, offer a suitable resolution, which may include a replacement or store credit.
3. Size Exchange and Additional Charges:
– If you need to exchange your t-shirt for a different size, we are happy to assist you.
– However, please note that if you are exchanging the t-shirt solely due to a size change, an additional charge of ₹80 will apply to cover the handling and shipping expenses associated with the exchange.
– The ₹80 fee will be communicated to you by our customer service team when initiating the exchange process.
We kindly request you to carefully review the size charts provided on our website before placing an order to ensure the correct size selection.
Please note that our refund and exchange policy applies only to purchases made on Somilon.com. Any t-shirts purchased from third-party sellers or physical retail stores are subject to their respective refund and exchange policies.
Any type of Complain (Like- There was a tear inside the t-shirt; I ordered one type of t-shirt and another type of t-shirt arrived; Instead of a t-shirt, something else came in the packet etc.) an Unboxing video is must for Submitting a complain/Return/Exchange.
For any further questions or clarifications regarding our refund and exchange policy, please reach out to our customer service team. We are here to assist you and ensure a smooth shopping experience.
Thank you for choosing Somilon.com. We appreciate your trust in our products and services.
Best regards,
The Somilon.com Team